The 5th Dimension Commitment to Service
At The 5th Dimension, we service what we sell. Our own in-house delivery and assembly teams will have you up and going promptly. We take the time in teaching you how to run your new equipment and are always available for consultation and service after the sale. If you’re not successful, we’re not successful!
Our service staff is a dedicated team of professionally trained and certified technicians.
Each member of our service team routinely participates in continuing education sessions. Our goal is to stay current in our understanding of cutting-edge industry technology, while never losing our ability to work on equipment with time-tested components.
If you would like us to contact you with a quote or if you have any special requests please contact us. Just tell us a little about yourself and what you are looking for and a representative will contact you directly. We guarantee that the information you provide will be kept in the strictest confidence.
When your equipment is in need of repair, our goal is to repair your equipment as quickly as possible, and to fix it right the first time.
The 5th Dimension stands behind the products we manufacture and for the products we don’t manufacture, The 5th Dimension will act as your advocate and will deal directly with the manufacturer on your behalf until your equipment is repaired.
We do things a little differently….
When choosing a company to handle all of your amusement equipment service needs, ask yourself these
- Will they take the time to gather all pertinent information and listen to my needs?
- When I make an appointment for service, will they give me a specific date and approximate time and not a four-hour window?
- Will they check in with me upon arrival and let me know what was done after work is completed?
- Will they take the time to explain the problem, offer solutions and then let me make the decision on how to proceed?
- Can they be reached when I need them most?
- Will they offer advice and other alternatives should my needs be above and beyond the scope of a cost effective repair?
- Will they put my needs above all else?
Rest assured, that with The 5th Dimension, the answer to all the above questions…ARE YES, WE’RE HAPPY TO SERVE YOU!